Return, Refund, & Cancellation Policy
At eEmora Technology, we are committed to transparent, fair, and reliable financial transactions. This Return, Refund, and Cancellation Policy outlines the exact durations, processing modes, and rules governing gift cancellations and payment reversals.
Instant Pre-Claim Cancellation
Senders can cancel any unredeemed or unopened gift instantly prior to recipient claim for a 100% full refund.
5 to 7 Business Days
Approved refunds and failed payment reversals are credited within 5–7 business days.
Original Source Payment Method
All refunds are credited directly back to the original source UPI VPA, Bank Account, or Debit Card used at checkout.
1. Gift Cancellation Policy (With Duration)
A Sender may cancel an active emotion gift at any time before the Recipient claims the monetary value into their bank account or UPI ID.
- Cancellation Duration: Instant (immediately upon Sender request via dashboard or customer support).
- Cancellation Window: Senders can cancel unredeemed gifts anytime within 30 days of gift creation.
- Deactivation: Upon cancellation, the reveal URL is immediately deactivated, and 100% of the gift value is routed for refund.
2. Return & Refund Policy (With Duration & Refund Mode)
Because eEmora provides 100% digital goods (personalized digital gift cards and electronic reveal links), physical product returns are not applicable.
For all eligible refund scenarios (cancellations before claim, failed payment debits, or expired 30-day unclaimed gifts), the refund duration and mode are as follows:
- Refund Duration: 5 to 7 Business Days from initiation.
- Refund Mode: Refunds are processed exclusively back to the Original Source Payment Method used during transaction checkout (e.g. originating UPI VPA, Bank Account, or Debit Card).
- No Third-Party Refunds: For security and compliance, refunds cannot be paid out in cash or transferred to an unverified third-party account.
3. Failed or Interrupted Transactions
In rare instances where your bank account or UPI app is debited but an eEmora gift order fails to generate due to network timeouts or banking partner downtime:
- Our automated reconciliation engine checks all pending intents with our payment gateway partners.
- If the transaction is marked failed or uncaptured, an automatic reversal is triggered immediately.
- Refund Duration & Mode: Credited back to originating bank account / UPI VPA within 5 to 7 business days.
4. Expired & Unclaimed Gifts
All eEmora gift links remain active for thirty (30) calendar days from the date of creation.
If a gift remains unopened or unclaimed after 30 days, eEmora will automatically expire the reveal link and issue a full refund of the gift amount back to the Sender’s original payment source within 5 to 7 business days.
5. Redeemed & Claimed Gifts (Non-Refundable)
Once a Recipient opens the reveal link, submits their valid UPI ID, and the monetary value is successfully transferred to their bank account via UPI rails, the transaction is deemed fully fulfilled and non-refundable.
Customer Support & Contact Details
eEmora Technology · Registered Address: F-20, Nafees Road, Batla House, Jamia Nagar, New Delhi - 110025, India · Mobile: +91 63955 38545 · Support Email: support@eemora.com.