Help Center & Frequently Asked Questions
Welcome to the eEmora Help Center. Below are answers to the most frequently asked questions regarding creating emotion cards, sending monetary gifts, recipient unboxing, and transaction support.
Instant Solutions
Find step-by-step guidance on creating gifts, troubleshooting UPI payments, and redeeming unboxing links.
Reversals & Status
Learn how to check your gift payment status, trace debited amounts, and request immediate assistance.
Dedicated Team
Need personalized help? Reach out to support@eemora.com for guaranteed response within 24 hours.
Creating & Personalizing Gifts
Common questions regarding composing your emotion card and choosing themes:
- Can I send a card without adding money? Yes, select the ₹0 Card-Only option during creation. Your recipient will enjoy the full unboxing animation and personal message.
- Can I edit my message after payment? Once payment is confirmed and the reveal link is created, the message cannot be edited to preserve authenticity. However, you can cancel the unredeemed gift for a full refund and create a new one.
- What is the maximum gift amount I can send? You can send any custom value up to ₹10,000 per transaction.
Payments & UPI Checkout
Guidance on completing payments and resolving bank issues:
- What payment methods are supported? You can pay using any standard UPI app (Google Pay, PhonePe, Paytm, BHIM, CRED), Net Banking, or supported Debit Cards.
- Money was deducted from my account, but the gift status is pending. Banking networks may occasionally experience a brief delay. Click "Refresh status" on your gift page. If the order does not confirm within 15 minutes, our automated engine will initiate a full refund within 5–7 business days.
- Is my payment secure? Yes. All payments are processed over 256-bit encrypted SSL connections via RBI-licensed payment aggregators (PayU Payments Private Limited).
Recipient Unboxing & Claiming Funds
Help for recipients opening and redeeming their eEmora gift:
- How does the recipient open the gift? Senders share a unique link via WhatsApp, SMS, or email. The recipient clicks the link on any mobile or desktop browser to reveal the card.
- How does the recipient receive the money? If the gift includes money, the recipient enters their UPI ID (e.g. name@okhdfcbank or 9876543210@paytm). The funds are transferred directly into their bank account within seconds.
- Does the recipient need to download an app or pay a fee? No app download or fee is required. The unboxing and claim process works seamlessly in any web browser with zero deductions.
Cancellations, Expirations, & Refunds
Understanding gift cancellation and refund policies:
- Can I cancel a gift after sending? Yes, as long as the recipient has not claimed the funds, you can cancel the gift from your sender dashboard for a 100% refund.
- What happens if my recipient never opens the link? Unclaimed gifts remain valid for 30 days. After 30 days, the link expires automatically, and the full amount is refunded to your original payment method.
- How long do refunds take? Approved refunds are credited back to your original payment source within 5 to 7 business days.
Still Need Help?
Our customer success team is available Monday to Saturday, 9:00 AM – 6:00 PM IST. Email us at support@eemora.com with your gift link or payment reference ID, and we will assist you promptly.