Contact Us & Merchant Directory
We are here to assist you with gift delivery, payment tracking, recipient claims, merchant compliance, or corporate gifting partnerships. This website is operated by Mohd Zama (eEmora Technology).
eEmora Technology
This website is operated by Mohd Zama (eEmora Technology), registered in New Delhi, India.
< 24 Hour Response
Our dedicated customer success team investigates and answers all user inquiries within 24 business hours.
Consumer Protection
In compliance with Indian e-commerce & IT guidelines, a dedicated Grievance Officer handles escalations.
Business & Merchant Information
This website is operated by Mohd Zama (eEmora Technology). Our official business identity and registered office details are as follows:
- Operating Statement: This website is operated by Mohd Zama (eEmora Technology)
- Trade Name / Brand: eEmora Technology / eEmora
- Registered Address: F-20, Nafees Road, Batla House, Jamia Nagar, New Delhi - 110025, India
- Phone / Mobile: +91 63955 38545
- Support Email: support@eemora.com
- Website URL: https://www.eemora.com
Customer Care & Support Channels
For questions regarding gift creation, payment confirmation, unboxing issues, or recipient claim status:
- Support Email: support@eemora.com
- Helpline Phone: +91 63955 38545
- Operating Hours: Monday – Saturday, 9:00 AM to 6:00 PM IST
- Email SLA: Under 24 Business Hours
Digital Delivery & Fulfillment Summary
eEmora provides 100% digital goods and personalized electronic gifting experiences.
- Delivery Method: Electronic (SMS, WhatsApp, and private URL links)
- Delivery Duration: Instant (0 to 5 minutes)
- Shipping Fee: ₹0 (Nil)
Payment Gateway & Compliance
All digital payments on eEmora are processed in partnership with licensed, RBI-regulated payment aggregators (including PayU Payments Private Limited).
For payment gateway verifications or compliance audits, please write directly to support@eemora.com.
Grievance Redressal Mechanism
In accordance with the Information Technology Act, 2000 and Consumer Protection Rules, 2020, any consumer grievances may be directed to our Grievance Officer:
- Grievance Officer: Customer Grievance Desk, eEmora Technology
- Address: F-20, Nafees Road, Batla House, Jamia Nagar, New Delhi - 110025, India
- Email: grievance@eemora.com (cc: support@eemora.com)
- Phone: +91 63955 38545
- Acknowledgment SLA: Within 48 hours of receipt
- Resolution SLA: Within 30 days of receipt