Privacy Policy & Data Protection

We collect only the information necessary to provide, secure, and improve our digital emotional gifting services. This includes:

• Account & Identity Data: Mobile phone number verified via One-Time Password (OTP), sender display name, and authentication tokens.
• Gift Content & Metadata: Gift title, personalized message, emotion theme, chosen monetary value, recipient name, reveal status, and timestamp.
• Transaction Metadata: Payment intent reference IDs, order statuses, transaction reference numbers, and payout timestamps. We do NOT store card numbers, CVVs, or UPI MPINs.
• Technical & Device Data: IP address, device operating system, browser type, and anonymous telemetry used strictly to maintain platform performance and prevent fraud.

We process collected information strictly for legitimate business and service fulfillment purposes, including:

• Creating, rendering, and delivering personalized digital gift cards.
• Processing sender payment authorizations and executing recipient payout disbursements via authorized payment partner APIs.
• Maintaining sender gift history and providing real-time unboxing tracking status.
• Detecting, preventing, and mitigating fraudulent, abusive, or unauthorized transactions.
• Responding to customer support queries and resolving transaction inquiries.

All monetary payments on eEmora are processed through licensed, RBI-regulated Payment Aggregators (such as PayU Payments Private Limited).

We do not store your Credit Card numbers, Debit Card CVVs, or Net Banking PINs on our servers. All sensitive financial data is transmitted directly over TLS 1.3 encrypted connections to PCI-DSS Level 1 compliant payment gateways.

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We only share information with trusted operational partners under strict data processing agreements:

• Authorized Payment Gateways (e.g. PayU Payments Private Limited) for payment capture, dispute handling, and instant UPI payouts.
• SMS & Telephony Providers for OTP delivery and verification.
• Cloud Infrastructure Providers maintaining enterprise-grade encryption and security standards.
• Law enforcement or regulatory authorities only when strictly required by applicable Indian laws.

We implement comprehensive administrative, technical, and physical security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Personal gift data is retained as long as your account is active or as necessary to fulfill legal, financial audit, and tax compliance requirements under Indian law.

You have the right to access the personal information held regarding your account, request corrections of inaccurate data, or request permanent deletion of your account and gift history.

If you have any questions or requests regarding this Privacy Policy or your personal data, please contact our Grievance Officer:

eEmora Technology · Address: F-20, Nafees Road, Batla House, Jamia Nagar, New Delhi - 110025, India · Mobile: +91 63955 38545 · Email: support@eemora.com.